Refund policy

Unfortunately, we do not offer refunds and are not responsible for anything that occurs after the package leaves the studio. Please keep in mind this is a small business, your orders are taken care of by hand. Your orders leave the studio in good condition.  You are responsible for any incoming customs (this is out of our control) and if the post office has let you know you have something waiting, please pick it up!

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

You can always contact us for any return question at info@jazminsarai.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If a package is stolen, I'm so sorry, I can't replace it for you :(

Refunds are only allowed in cases of extreme damage upon arrival.